TrustMark and the NPTA

 

TrustMark is the only UK Government-Endorsed Quality Scheme for work carried out in or around the home. It operates under a Master Licence Agreement issued by the Department for Business and Trade.

The NPTA is a TrustMark Scheme Provider, which means eligible NPTA members can apply to become TrustMark registered businesses. This provides independent recognition that a business meets TrustMark’s requirements for technical competence, trading practices and customer service

This page will help you find the right information, whether you are an NPTA member looking to join TrustMark or a customer wanting to understand what TrustMark means and what to do if something goes wrong.

Members

TrustMark for NPTA Members

If you want to demonstrate your commitment to high standards of work and customer service, you can apply to join TrustMark through the NPTA. TrustMark registration can help strengthen credibility, improve customer confidence, and support consistent service standards.

“Becoming a TrustMark Scheme Provider allows NPTA members to demonstrate their commitment to quality, professionalism and high standards, while strengthening consumer confidence in professional pest control services.”

Kevin Lawrenson, CEO, NPTA

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TrustMark

& The NPTA

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TrustMark

How It Works

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NPTA Scheme

Membership Declaration

TrustMark Business Portal

TrustMark registered businesses receive access to the TrustMark Business Portal, a central platform offering tools, guidance and resources to support business development and compliance.

Watch the video below to learn more about how the portal can help you get the most from TrustMark registration.

Grow your business with the TrustMark Business Portal

Customers

TrustMark for Customers

Choosing a TrustMark Registered Business helps provide confidence that the business is committed to quality, customer service and good trading practices, with support available if problems occur.

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TrustMark

For Customers

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Disputes and Complaints

Procedure

Customers FAQs

 

What is TrustMark?

TrustMark is the only UK Government-Endorsed Quality Scheme for work carried out in or around the home.

 

How do I know if a business is TrustMark registered?

You can check a business’s TrustMark profile via TrustMark’s directory https://www.trustmark.org.uk/homeowner

 

What if I have a complaint?

Use the Disputes and Complaints page above. It explains the process and the support available if issues cannot be resolved directly.

 

Does TrustMark guarantee work?

TrustMark is a quality scheme designed to raise standards and provide consumer confidence and support routes if things go wrong. The customer pages should explain what is covered and the steps to take.