TrustMark: How It Works

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How TrustMark Supports Your Business

TrustMark helps pest control businesses stand out by giving customers confidence in the quality and safety of the service they’re choosing. Through NPTA, TrustMark gives you a platform to demonstrate your professionalism and reach more customers.

 

Your TrustMark Profile

Once approved, your business appears on the TrustMark ‘Find a Trader’ directory https://www.trustmark.org.uk/homeowner , where customers can:

• View your services
• See images of your work
• Check your credentials
• Contact you directly

This visibility helps build trust from the first interaction.

 

Your Business Portal

TrustMark provides a self-service portal that allows you to:

• Upload photos, case studies and service information
• View customer search data and insights
• Link to your website and social media
• Manage enquiries in one place
• Track how customers find your profile

This gives you a simple way to showcase your work and understand what customers are looking for.

Independent Consumer Protection

If something goes wrong, TrustMark offers:

• Guidance to help resolve disputes
• A clear Customer Charter
• Independent Ombudsman services where appropriate

This protects homeowners and gives reputable pest controllers confidence that issues will be handled fairly.

 

Frequently Asked Questions

 

Do I need to manage my profile myself?

Yes. You have full control of your Business Portal and can update it whenever you choose.

 

Can I use TrustMark branding in my marketing?

Yes, once approved. TrustMark provides clear rules on how the logo should be used.

 

Is the Business Portal free?

Yes. All registered businesses receive access.

 

Can customers contact me through my TrustMark profile?

They can contact you directly using the details you provide.