TrustMark and the NPTA

 

NPTA became a TrustMark Scheme Provider in 2025, giving pest control professionals a clear, recognised route to demonstrate their commitment to quality through the UK Government-endorsed TrustMark Quality Scheme.

TrustMark exists to raise standards across trades working in and around the home. By partnering with TrustMark, we’re strengthening professionalism across the pest management sector and giving homeowners confidence that they are choosing a competent, trusted business.

What TrustMark Means for Pest Controllers

Businesses registered with TrustMark through the NPTA commit to:

  • Working to recognised technical and safety standards
  • Following transparent and fair trading practices
  • Providing good customer service from first contact to completion
  • Engaging with NPTA’s audit and surveillance requirements

This structure protects customers and gives pest controllers a nationally recognised badge of professionalism.

 

Why NPTA Works With TrustMark

Pest controllers told us they wanted a way to stand out from unregulated businesses and build trust with customers. TrustMark supports that by offering:

  • A Government-endorsed badge of quality
  • A searchable directory used by hundreds of thousands of homeowners each year
  • Access to an independent ombudsman if things go wrong
  • Eligibility for Trading Standards Approved status
  • A business portal to promote your services and showcase your work
  • Customer-friendly guidance and industry-recognised support materials

This partnership strengthens NPTA’s mission to champion high standards and support the growth and reputation of the pest control profession.

 

Pest Control Trades We Cover

As a TrustMark Scheme Provider, NPTA can register businesses offering:

  • Domestic pest control
  • Commercial pest management
  • Wildlife management
  • Insect treatments and control
  • Rodent control and monitoring
  • Bird control and management
  • Proofing and prevention services

We welcome everyone, from sole traders to national organisations.

 

How to Join TrustMark Through NPTA

Registration is simple:

  1. Become (or remain) an NPTA member.
  2. Sign the Trustmark Declaration Form, available HERE

We will guide you through the registration process  with Trustmark. Once approved, you can gain access to the Trustmark Business Portal.

 

A Message From Our CEO

“Becoming a TrustMark Scheme Provider is an important step for NPTA and the pest control profession. It gives businesses a credible way to show their commitment to quality and gives customers the confidence they need when choosing a pest controller. This partnership strengthens the standards we stand for and supports our mission to champion pest controllers across the UK.”
— Kevin Lawrenson, CEO, NPTA

 

Frequently Asked Questions

 

Is TrustMark recognised by customers?

Yes. TrustMark is the only Government-endorsed quality scheme of its kind and is widely recognised by homeowners.

 

Do I need to be an NPTA member to join TrustMark?

Yes. Your TrustMark registration is managed and audited through NPTA.

 

Does TrustMark replace my qualifications or accreditations?

No. It sits alongside them and demonstrates your business meets wider trading and customer service requirements.

 

Will I be audited?

Yes. NPTA carries out compliance checks in line with the TrustMark Framework Operating Requirements.

 

How long does registration take?

Most applications are processed within 10–15 working days.